Policies
Committed to our values
QUALITY AND ENVIRONMENT
IBERITAL operates in a changing and globalised environment in which excellence in production, service and management is a necessary requirement for competitiveness, development and progress. IBERITAL’s knowledge and experience allow it to provide solutions that not only meet the needs and expectations of the client, but also surpass them. The organisation is working towards an integrated quality management model that is aimed at sustained success, based on the following lines of strategic planning: process-based management, knowledge management, human capital and the innovative capacity of the organisation. IBERITAL has taken respect for the environment into consideration in all its activities as a strategic and imperative factor in maintaining the high level of the products and services we offer. Our fundamental purpose is to ensure the full satisfaction or our customers, meeting their expectations, at the lowest cost and causing the least environmental impact possible. This business strategy allows us to improve our market position daily, striving towards excellence.IBERITAL operates in a changing and globalised environment in which excellence in production, service and management is a necessary requirement for competitiveness, development and progress. IBERITAL’s knowledge and experience allow it to provide solutions that not only meet the needs and expectations of the client, but also surpass them. The organisation is working towards an integrated quality management model that is aimed at sustained success, based on the following lines of strategic planning: process-based management, knowledge management, human capital and the innovative capacity of the organisation. IBERITAL has taken respect for the environment into consideration in all its activities as a strategic and imperative factor in maintaining the high level of the products and services we offer. Our fundamental purpose is to ensure the full satisfaction or our customers, meeting their expectations, at the lowest cost and causing the least environmental impact possible. This business strategy allows us to improve our market position daily, striving towards excellence.
CUSTOMER SERVICE
Our staff will be very happy to place all their experience at your disposal with the aim of solving any technical or logistical problem that might occur in each one of our business areas. Coffee machines. The after-sales service is led by expert engineers who will resolve any queries about our finished product. Get in touch with them and receive an immediate response. Hospitality spare parts. Tracking down pieces not in our catalogue and immediate technical assistance for most of the brands on the market are our team’s strong point. Great logistical, commercial and technical organisation lets us deal with clients by offering a truly integrated service.Our staff will be very happy to place all their experience at your disposal with the aim of solving any technical or logistical problem that might occur in each one of our business areas. Coffee machines. The after-sales service is led by expert engineers who will resolve any queries about our finished product. Get in touch with them and receive an immediate response. Hospitality spare parts. Tracking down pieces not in our catalogue and immediate technical assistance for most of the brands on the market are our team’s strong point. Great logistical, commercial and technical organisation lets us deal with clients by offering a truly integrated service.
COMMERCIAL POLICY
These General Commercial Conditions written below show the rights and duties between IBERITAL DE RECAMBIOS S.A. and their CUSTOMERS. It is our wish that these lines help to have a better communication with our customers. Our computer system as well as our Governmental TAX obliges us to ask any new customer about all information listed below:
- Company name (complete).
- Official address & deliveries address (in case it is not the same), Phone / Fax & e-mail.
- VAT number.
- Bank: in case your payment way is bank-to-bank draft.
- Payment Conditions: always under special agreement.
- Contact people.
IBERITAL will deliver a price list, reserving the right to modify the prices without prior notice. The prices do not include the cost of packing, transportation, VAT. Please kindly note that all banking fees outside Spain are at customers charge too. The first orders must be under advanced payment / wiring transfer. On the other hand, IBERITAL will study particular payment conditions for any customer. – INCOTERMS: All shipments will be delivered under EXW Conditions. Our supply obligation is therefore fulfilled when we consign the goods to the carrier and in any case IBERITAL will not be responsible for the goods, especially in delays or miscarriages caused by the carrier. In that way, any claim for damages caused must be addressed only to the forwarding company. – THEFTS / LOST GOODS / TRANSPORT DAMAGES: In case of theft, lost goods and transport damages, IBERITAL is responsible only when the shipping agent is designed by IBERITAL as follow:
- a) In case of thefts or lost goods caused by the carrier designed by IBERITAL, we will replace the goods to the customer for the entire amount (prior certification of the thefts / lost by the forwarding company).
- b) In case of transport damages, it will be necessary next requirements for covering this kind of damage; Please kindly note when goods are delivered, the customer has to write a reserve message on the delivery note or AWL as “package with clear signs of external damages”. At the same time, the customer must communicate the damage to IBERITAL within 24 hours from the delivery date. Please kindly note that in none other cases, IBERITAL will be responsible for transport problems caused by the carrier.
– CLAIMS:
- a) In case IBERITAL works as reseller of the items manufactured by third parties, does not take any responsibility for defective material. Any claim must be addressed to IBERITAL by mail, fax or e-mail within 8 days from receipt of the goods.
- b) Please kindly note that any claim do not give the right to stop payments by the customer.
– RETURN OF GOODS: Goods can be returned for the following reasons:
- a) IBERITAL mistake in goods delivery.
- b) Mistake from catalogue or price list.
- c) Mistake in order processing.
- d) Defective goods under manufacturer’s warranty.
- e) Customer’s mistake in placing the order.
a-b-c) These are mistakes made by IBERITAL and in this case all goods will be a 100% credited and in case taken back & replaced after previous agreement with IBERITAL. d) Defective goods under manufacturer’s warranty: These are rare cases, because most of the manufacturers work according high quality standard levels (ISO 9001). WARNING: Electric / Electromechanical items are to be checked before installation. (Our suppliers usually refuse to guarantee items which have been already installed). e) This is a customer’s mistake and the return of goods is accepted only under the following conditions:
- The request of goods return must be sent to IBERITAL within no later that 8 days from delivery date.
- Goods in catalogue (all items NOT INCLUDED IN OUR CATALOGUE are excluded).
IMPORTANT: IBERITAL refuses any return of GOODS which are PURCHASED ON CUSTOMER´S REQUEST or NOT INCLUDED IN OUR CATALOGUE. Returns procedures:
- 1) Claim reception to IBERITAL.
- 2) Claim checking by IBERITAL.
- 3) In case the return has been approved by IBERITAL, we will give a N.D.I. Internal return number, which has to appear in the delivery note and label.
- 4) In case the return is due to the reasons a-b-c), IBERITAL will order to pick up the goods by the forwarding company immediately.
In case the return is due to any other reasons, the customer will cover the cost of transportation and it will order to his own carrier to pick up the goods.
INTERNATIONAL APPROVALS
Integrated Industrial Register
Iberital de Recambios S.A. is registered as a producer in the Integrated Industrial Register of Electrical and Electronic Devices RII-AEE of the Ministry of Industry, Commerce and Tourism of Spain with the number Nº 3012